Romans: Customer Reviews

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Romans reviewed by CB on 30th June 2008:

Romans do nothing to change the bad impression that many people have of estate agents.

They employ dubious tactics in order to win the work initially, talking up their services and being overly optimistic on pricing and selling strategy, only to recommend substantial (10%) recommendations for a price reduction within weeks of the property going on the market, and again just a few weeks later. OK, it's a difficult market at the moment, but they're supposed to be the experts so how can they get it so wrong in such a short space of time.

They fail to keep you informed of progress (or lack of!) and don't even bother to notify you for almost a month when your contact leaves the branch.

Propsective viewers are allowed to simply disappear, whereas I would expect them to keep chasing in order to maintain a good level of interest from buyers.

We are now taking our business elsewhere.

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