Romans: Customer Reviews
Number of customer reviews: 23
- 10 would use the agent again
- 13 would not use the agent again
Reviewed by happyhousehunter on 11th October 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? YES
Delighted with the sandhurst office, sold my house in a very tough market by offering the right advise on price and sale by open house which in all my years of buying and selling hadnever been offered before. Will use them again.
Reviewed by cubicle2 on 29th September 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? YES
I sold two properties now through Romans Estate Agents in Fleet and found the service extemely helpful. Jonathan in particular was a great help throughout my sales and will be recommending them.
Reviewed by Lorraine on 28th September 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? YES
Fab! We have used Roman's twice, when buying and selling our first house and buying our current house. The guys there are all so helpful and can't do enough for you, they didn't push us to make decisions, they only showed us houses that were applicable to us and matched our top 5 criteria. We also used the conveyancing, as first time buyers this was a wise choice! We had courtesy calls on a weekly basis and were kept in the loop at all levels of the sale. Would definitly recommend and use them again!!!
Reviewed by Neil on 28th September 2008
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use Romans again? YES
I brought my first property using Romans and I was very impressed with the whole service. I also used their conveyancing service which I found excellent. At every stage of the process I received email and text updates and I felt confident that they were following up for me. The sale completed very quickly thanks to dealing with professional people at every stage. I would highly recommend them.
Reviewed by sarah on 25th September 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? YES
I have bought and sold several houses over the last few years and have been more than happy with romans, i will use them in the future , and will continue to reccomend them to others.
Reviewed by Adam on 4th September 2008
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use Romans again? YES
Had more for sale than anyone else and were very polite and helpful certainly thebest in the area we were looking
Reviewed by James on 14th July 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Romans again? NO
Absolutely disgraceful tenancy charges!! We had two seperate viewings in the Reading area and on both occasions the agent, knew next to nothing about the properties! The landlord of the second property did all the work for the agent.
The real killer though was being told that we had to pay 12 days as an admin fee (tenancy cost) which on a £1,500/month property plus VAT comes in at around £700+!!!! I see no justification for this whatsoever.
When questioned, Romans said this was for references, credit checks and drawing up of the contracts - most other agencies at most charged around £100 for this. Roman's would not give us a breakdown of this cost and were unable to explain why it had a direct relationship with the rental cost.
Avoid!!!
Reviewed by CB on 30th June 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? NO
Romans do nothing to change the bad impression that many people have of estate agents.
They employ dubious tactics in order to win the work initially, talking up their services and being overly optimistic on pricing and selling strategy, only to recommend substantial (10%) recommendations for a price reduction within weeks of the property going on the market, and again just a few weeks later. OK, it's a difficult market at the moment, but they're supposed to be the experts so how can they get it so wrong in such a short space of time.
They fail to keep you informed of progress (or lack of!) and don't even bother to notify you for almost a month when your contact leaves the branch.
Propsective viewers are allowed to simply disappear, whereas I would expect them to keep chasing in order to maintain a good level of interest from buyers.
We are now taking our business elsewhere.
Reviewed by SD on 27th June 2008
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use Romans again? NO
Wouldn't use them again, they seemed completely lazy and very rude.
Reviewed by PK on 26th June 2008
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use Romans again? NO
Truly appalling, found them arrogant and unprofessional.
Reviewed by Caversham on 7th June 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? NO
Reviewed by Happyone on 18th April 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? YES
Got me a buyer where other agents had failed. Price was okay.
Reviewed by Bung1e on 15th April 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? NO
I have had my house on the market with Romans for 2 weeks within the the 1st week they wanted me to drop the price buy over £30,000, which they said was the market being really bad!!!!!! I said no since then the agent still takes people around my house and they spend no more than 5 mins in my house. I am stuck in a 15 week contract trying very hard to get out of it. Oh for the record my house is only £189,950 so as you can tell £30,000 is a hell of alot. I will tell people not to use these cowboys, I can not believe I fell for their nice so call honest attitude.
Reviewed by Loopie-Lou on 25th January 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use Romans again? NO
We have had our house on the market with Romans twice - first time gave us a very good story but they were total crap. They contacted us later on and asked for another chance to market the house - we were very clear what we expected to see improve service/marketing wise from them but, surprise, surprise, it was just the same as before, if not worse!
Would not recommend them at all - zero pro-activity, no contact or updates, don't follow up on viewings and don't provide feedback. Just completely rubbish.
Reviewed by Jokes on 16th January 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? NO
Very very unproffesional. Their skills! Well what skills! Joke, they should really try n get a job they are good at!
Reviewed by samjay on 11th January 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use Romans again? NO
We tried selling our house through the Basingstoke branch of Romans. They begged for us to give them a chance and claimed that they could sell our house within a month, that was in Oct '07. We have just given them notice to come off their books Jan'08.
Be careful, they misinform you, 5 weeks into their trap they tell you that you have to reduce your asking price. They say that they accompany all viewings, but they don't infact it is policy for the vendor to do the viewings. The staff are rude and care only about the NVQ's that they have because this makes them fantastic.
I would NEVER recommend them nor would I purchase a property through them.
They are not estate agents but useless, lazy and rude individuals who expect to do nothing for thei commission but sitting on their backsides.
Reviewed by Paul West on 11th January 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? YES
Fantastic valuer, kept everything simple, suggested a higher price than I expected and it sold at that price to, very proactive, very refreshing having previously dealt with another firm in Bracknell starting with P which was disapointing by comparison.
Reviewed by Thanks romans on 7th January 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use Romans again? YES
What can I say, after being on the market for months with another agent I went to Romans and sold straight away.
Reviewed by nevermore on 31st October 2007
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Romans again? NO
I always have to chase them and they don't reply to my emails, don't return phone calls. I'd expect a much better service for £500 admin fees that we've paid.
Reviewed by sg1974 on 6th August 2007
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use Romans again? NO
I TRIED to buy a property using them.....
I made an offer of 98% of the asking price on a house which was "refused". Another offer of 99% was also turned down. I declined to offer the requested 100% as I was already stretching.
Months later I successfully bought another smaller house on the same street. I bumped into the owner of the first house one day and the subject of his house sale came up. Turns out that he had not received details of my offers from Romans and would have accepted 98%.
We've both instructed lawyers.
PS - This is also the company prosecuted a couple of years ago for placing "SOLD" signs outside the properties of employees and friends.
Reviewed by Not Happy on 1st August 2007
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Romans again? NO
Shame there isn't a section called "Sales- I tried to sell a property using them" because this is exactly what I did. Had a standard 16 week contract, they produced about 6 viewings for the entire contract, one of whom was an employee of the group! After the inital 5/6 weeks were up they basically gave up, kept pusing me to reduce the price drastically and failed to actively market the property - they were only interested if someone actually walked through the door and asked to view my property.
One person wanted a second viewing, initial appoinment cancelled and romans failed to make another appointment.
Also full of excuses - market very slow, lots of properties available etc etc etc.
Would not touch them with a bargepole ever again!
Reviewed by John on 2nd July 2007
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use Romans again? NO
Awful.
More like a marketing company than true estate agent. Only interested in numbers and figures and building a chain. If you are on the market with a different agent they won't touch you, meaning missing out on a property that is ideal.
Don't seem to care if they upset people, as so many fall in to the trap of seeing a lot of their boards and thinking they are the best... they are the exact opposite and i have heard countless other stories about them upsetting people.
Reviewed by aj on 1st May 2007
Services: Conveyancing
Property: Residential
Experience: Would you use Romans again? YES
Berkshire towns
- Ascot [14]
- Bracknell [24]
- Cookham [3]
- Crowthorne [8]
- Datchet [5]
- Hungerford [10]
- Lambourn [2]
- Maidenhead [25]
- Mortimer [4]
- Newbury [21]
- Pangbourne [6]
- Reading [87]
- Sandhurst [4]
- Slough [36]
- Sunningdale [8]
- Thatcham [8]
- Twyford [9]
- Windsor [23]
- Wokingham [22]
