Queensgate Residential: Customer Reviews

Reviewed by DUMB A**E on 3rd December 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Absolutely horrific service.

They're very polite to you initially but that all changes once they have your signature on the contract and also your deposit.

Very rude, very aggressive, absolute liers and cheats - pretty much what everybody else is saying on here.

Please do yourself a favour and dont make the SAME mistake I did - LEAVE THESE GUYS WELL ALONE!!!

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Reviewed by Joan on 7th November 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Doing anything with this company is like pulling teeth.

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Reviewed by will I won't I on 21st May 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Reviewed by Fredd Kruger on 14th May 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

in a word... NIGHTMARE

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Reviewed by queensgate suck on 22nd April 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Awful people, only interested in taking your money.
Agree with everything that's been said here, at least it wasn't just me that had aggro with them!

The staff are so rude & disinterested in any problems you have.
The manager has to be one of the most dishonest and difficult people I've had the misfortune of dealing with.

£25 for a reference?
yes, lots of hidden costs with these cowboys.

Don't sign!

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Reviewed by another happy customer on 20th April 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Where to start!
Delayed me moving into a brand new property by 5 weeks, each time breaking the news less than 24 hours before I was due to move, resulting in paying out expensive van hire for no reason. After the 4th time of being let down on a move date I asked for some kind of compensation, I was told to 'read the small print'.

On moving into the property, what was promised from my initial visit during construction: wooden floors, leather sofas, built in wardrobes...turned out to be: cheap carpeted floors, plastic 'leatherette' sofas, and no built in wardrobe as promised. Disputing this resulted in aggression and then unanswered emails and phonecalls.

Throughout my tenancy with these cowboys, at every point of contact the staff were rude, confrontational, needlessly aggressive, incompetent, contradictive, and would never return phonecalls. In 1 whole year of renting I did not get a reply to 1 email I sent them.

On leaving to move to a new property with over a month's warning I asked to extend my tenancy by 1 week to coincide with my new move date. I was told this was fine and set about signing new contracts, booking van hire and time off work. Later that same day I got a typically aggressive phonecall telling me that the colleague I'd spoke to had made a mistake and that I couldn't leave 1 week later than planned. When I disputed this I was told that there was nothing they could do unless I was prepared to extend my contract by 1 year.

As for getting my deposit back, this took a further 4 months of confrontation after I'd left, along with many surprise hidden costs. Despite being told that I'd receive my deposit 'within 30 days'.

I have no idea how this company is still existing, they are incredibly obstructive, aggressive, flagrantly dishonest and massively incompetent, with complete disregard for anything resembling customer service. Look out for them on Watchdog.

Do not rent with these people.

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Reviewed by A N Other on 17th April 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

The most incompitent company I've ever had the misfortune of dealing with.
They are difficult and not at all customer focused.

Do not reconmend this agent - I have reported them to the office of fair trading and so can you.

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Reviewed by Pashmina on 2nd April 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Leave well alone.

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Reviewed by Trout Trousers on 20th March 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Reviewed by Queen's Grate on 29th January 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Do not rent from these people.
Do not recommend these people (unless its to an enemy).
Tell people to avoid them like the plague.

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Reviewed by TerriorTerror on 29th January 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Phew, sounds like I've had a lucky escape, I've been looking for somewhere to rent and found Queensgate. After speaking to them I found them rude and arrogant. I then spoke to some friends who have had similar problems with them as well. Best avoided.

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Reviewed by BG on 15th January 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

Reviewed by Mark on 14th January 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

By far the worst landlords I've ever had the misfortune of renting from.

Impossible to get hold of, needlessly aggressive, excessively untruthful, no customer service skills. However they are consistent at least, 3 people I know who've also rented with them have had the same experience. Rent with them at your peril.

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Reviewed by singbear on 14th January 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Queensgate Residential again? NO

This company has the worst reputation I've ever heard of. If only I had realised this before becoming one of their tenants.

The property I rented was incorrectly described as an executive apartment. Truth be told it was an ok flat but nowhere near executive level.

On other levels the staff are rude, uncooperative and will point blank lie to your face. Very insolent and downright infuriating.

Be careful if you have a deposit held by this agent, as they will take a huge chunk of your money no matter how clean and in order the property is on your departure.

I guess the best way to put my thoughts and feelings of Queensgate would be DO NOT USE THEM and don't recommend them to anyone.. In fact I'd advise people looking for a rental to avoid Queensgate like the plague.

Regards
SB

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Reviewed by baringsbnk on 4th August 2007

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use Queensgate Residential again? YES

Very quick and effective service. Got me some very good professional tenant within days.

Well done guys.

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