Countrywide Residential Lettings: Customer Reviews

Countrywide Residential Lettings reviewed by Lyndsey on 30th October 2008:

The staff at Countrywide residential lettings in Preston are possibly the most incompetent people I've ever met.

We've rented with them for two and a half years and have had no end of problems. Every time something needed fixing it took us at least 4 phone calls of constantly chasing them up to get anything done. They never call back when they are supposed to, and every time I ever spoke to a member of them team I had to re-tell them the problem again because it was as though the issue had never been logged in the first place. I'm moving out in the next month and am worried they'll do everything they can do to not return our deposits. If anyone has any advice on how to deal with them on this please let me know. I cannot stress enough NEVER rent with Countrywide!

Lyndsey

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Comments on the customer review:


Commented by rich on 8th November 2008

Countrywide have managed the property im letting for 18 months. Its been a nightmare. They never return your calls, never reply to your letters & never sort out any maintentance requests. I've had my most effective form of heat disconnected for 4 weeks & they still dont get it repaired. They have the nerve to send me a letter telling me winter is approaching & its my responsibity to keep the flat warm to prevent frost damage.Bring on the hypothermia .They are totally incompetent.


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