Countrywide Residential Lettings: Customer Reviews
Number of customer reviews: 9
- 0 would use the agent again
- 9 would not use the agent again
Reviewed by Lyndsey on 30th October 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
The staff at Countrywide residential lettings in Preston are possibly the most incompetent people I've ever met.
We've rented with them for two and a half years and have had no end of problems. Every time something needed fixing it took us at least 4 phone calls of constantly chasing them up to get anything done. They never call back when they are supposed to, and every time I ever spoke to a member of them team I had to re-tell them the problem again because it was as though the issue had never been logged in the first place. I'm moving out in the next month and am worried they'll do everything they can do to not return our deposits. If anyone has any advice on how to deal with them on this please let me know. I cannot stress enough NEVER rent with Countrywide!
Lyndsey
Reviewed by Alice on 23rd September 2008
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
Ineffective, uncommitted, passive staff providing an unsatisfactory service.
Reviewed by boo on 13th September 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
Worst ever rental agency I should say... Totally erratic.. Took almost over 3 months to return deposit in rented property at Aldershot. Never visit this agent.
Reviewed by Taylor Housing. on 25th August 2008
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
As large self managing portfolio owners we let them manage a satellite property of ours in Nottingham. Worst management I have ever experienced in my career. Totally incompetent and even charged for visits they did not make.
Reviewed by Nick on 6th August 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
Rented a flat from them. Took our rent for 6 months in advance, independant inventory assessment at the end of the lease was unfair -blamed and claimed expenses from tenants for defects in the flat that we already told them when we first moved in and stated in the inventory form.
Avoid!!!
Reviewed by lucy on 30th May 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
Avoid Avoid Avoid.
Staff are rude, unhelpful and incompetent.
Do not use this agent.
Repairs are not dealt with quickly and they give you no notice what so ever.
Reviewed by John S on 7th December 2007
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
We rented a property via Countrywide Residential Lettings, they staff were not very helpful with problems and this was a managed flat!!
Came to leaving and their claimed to have an independant inventory done however very dodgy, also took them 3 weeks to return deposit.
AVOID
Reviewed by Processhater on 22nd October 2007
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
Rented a flat through Countrywide Residential Lettings in Oxford. When I arrived the day we checked-in (moved in), to find no cleaning had been done (rubbish in the bin, toilet had not been cleaned and smelt like a public toilet, carpet hadn't been cleaned or vacuumed, food on the plates etc).
I complained and they said 'we'll send out our cleaner again to clear'!
We are about to move out, tenants have the right to have 24hrs notice of potential viewers..... hmmm yeah right, 2 hours before hand they ring to see if they can come over..... bet it ain't gonna be easy to get the deposit back.
Reviewed by james on 9th September 2007
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Countrywide Residential Lettings again? NO
The Countrywide Residential Lettings are involved in the Dispute Committee and make you real trouble in getting your deposit back.
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