Castle Estates: Customer Reviews

My list of complaints about Pettifer (Castle Estates Coventry) is endless....They constantly made mistakes, LOST the rent on 2 occasions, accused my tenant of not paying and made her pay twice when THEY had lost the money. Forgetting to pay me, paying me in Euros (!!!!), not notifying me when they spend large amounts of money on repairs. In 2 years, there has rarely been a month when I haven't had a problem. Not only do they constantly make mistakes but they never even pick up on them until we point them out. I feel I have been paying them a lot of money to do absolutely nothing. They seem to have forgotten that they have to provide both myself and my tenant with a service rather than just raking in their share of the profit and sitting back.
They have just had the nerve to say that we bother them too much with problems - I had to point out that I am also sick to death of bothering them about the problems, which are in themselves indicative of the non-existent service they are providing. I have actually paid to get out of the contract with them now, and am using another agent.
Would NEVER consider dealing with them again. If you want to pay for the priviledge of being stressed out by a company who are clearly more concerned by their profit margin than with providing you with any of the services that they supposedly offer, then Pettifers are for you!