Castle Estates: Customer Reviews

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Castle Estates reviewed by CC on 19th November 2008:

Completely uselss! (Stony Branch). Terrible communications on move out - property in disrepair on move in. Moving out tomorrow (fingers crossed we wont be charged obscene amounts of money). One employee in particular (a lettings negotiator) was extremely useless!

They accused me of lying - we asked about the underwriting scheme to take over the tenency after a "company let" had it all verbally aggreed by negotiator named above. A day before the tenency was to be signed over, they decided against the underwriting scheme, and told us we needed to pay them nearly £1000 for deposit and reference checks for a small 2 bedroom house.

Since then, I have been sent emails to an account they know I have limited access to, telling me about viewings happening that day. Instead of letting me "allowing" them access they tell me when they are coming, and do not prepare for the house to be "unavailable" for them on certain days.

They are now dictating to me that they must show a couple around when we are in the middle of moving out! How stupid can they be!

DO NOT USE CASTLE ESTATES!

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