Berkshire Property Services: Customer Reviews

Reviewed by Colnbrook Victim on 2nd November 2008

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Berkshire Property Services again? NO

I was a tenant in Summer 2007, initially they were very polite and good at carrying out basic repairs prior to moving in to property in Colnbrook. However once they had my deposit and 1st month rent, they didn't care anymore absolutely appalling service. Condition of property was so bad I had to move out prior to 6 month contract end, but they refused to give me back my deposit and wanted remaining rent to end of contract. In April 2008 I took them to court and in September 2008 won the case. There is a new lettings manager there who seems polite and more effecient, so this may improve things.
However, still make sure you get EVERYTHING in writting (They hate putting anything in writing). Housing Charity "Shelter" is Slough are aware of the (previous) issues with this Letting Agent.

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Reviewed by John on 21st June 2008

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use Berkshire Property Services again? NO

Their service is terrible, they don't communicate with you untill it is too late. I asked them for copies of references and copy of the certificate of the deposit and where it is kept, and also a copy of the inventory which they charged me for. They refused to give me copies, and also I found out later they did not do the inventory.

The tenant was only in the property a short time, some damage was done to the property and the tenant fell behind on her rent. Berkshire Property Services did nothing, I had to go somewhere else for help.

Then I found out the tenant was buying goods using our surname from a catalogue.

When we went to the property to do the check out because the tenant wanted to leave, Berkshire Property Services did not check the property properly. And when my wife and I pointed out some damages and the condition of the property the tenant and her friends/family hit off shouting and verbily abusing us also using threatening behavior trying to intimidate us and provoke us, I ended up having to call the police. And the representative of Berkshire Properties said nothing. Oh by the way at check out the tenant brought her mother and boy friend and 2 other people.

This dispute is still ongoing.

This has caused us a lot of stress and worry and money, I dont know if I can trust another Estate Agent again. This was our first tenant and it turned out a complete nightmare, the estate agent just seemed to want to look after the tenant's inerest not ours. They were not interested in us.

I am disgusted at the service from Berkshire Property Services and I am even more disgusted at the way we have been treated by them.

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Reviewed by Sutha on 12th May 2008

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use Berkshire Property Services again? NO

They are cheaters and don't pay landlors their rents even when they have received it.

When you call them typical answer is Manager who writes cheques is not there.

Never use these cheaters

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Reviewed by Never using again on 9th July 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use Berkshire Property Services again? NO

Reviewed by Kyooko on 14th January 2007

Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use Berkshire Property Services again? NO

When we first visited the property, we were assured that the property will be ready for us by the time we were to sign the lease. But on the day of the signing, we found quite a few areas still under renovation.

When asked about the areas, the agent was very impatient, and just wanted us to sign the lease. I had to make the reluctant walk around the property, noting down the areas that need fixing. And even there were nails and screws sticking out of the stairway, the agent had commented that unless they were endangering, the landlord had not obligations to repair them.

The agent has insisted the place was 'fit to move into', even when the kitchen was in various state of repair, the carpet was not laid and toilet door missing a lock (and with left a gaping hole where the lock used to be)

But because we had already paid the deposit, and needed to find a place urgently, we had to put up with all of it. It took all we could to postpone the signing of the lease until the property was in a state even suitable for moving into.

It was a totally bad experience for us.

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Reviewed by rtnp on 5th October 2006

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use Berkshire Property Services again? NO

Don't like to hear a complaint (maybe if they heard what was being said, they would work differently).
No communication until you chase them (I guess it's the laid back attitude).

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